We only hire behaviour practitioners we would trust to support our own family.
The behaviour experts so helpful, you'll want us to move in.
Trusted by participants, families and teams across Australia.
The Shocking Truth of NDIS Behaviour Support
The truth many NDIS families, participants, and support coordinators quietly share (but rarely shout about) is how often previous providers leave them high and dry:
Multiple new practitioners & handovers
Total ghosting from companies
Long delays and waiting lists (3+ months)
No follow-up or support after a delivered report
No face-to-face therapy with a participant
Funding drained with minimal results
After hearing about this happening time and time again to hard working families and support teams, we responded with our motto:
We only hire behaviour support practitioners we would trust to support our own family.
“Before becoming a PBSG Problem Buster, everything felt unpredictable.“
“We were constantly avoiding situations that might set things off. Leaving the house was stressful, and home didn’t feel calm anymore. Our PBSG practitioner Madeline was so helpful, lovely, patient, and truly listened to us. She made us feel supported from the very first visit. She taught us how to become PBSG Problem Busters, to look beyond the behaviour and see it as communicating an underlying need, rather than just a problem to stop.
Within a few weeks, transitions became smoother, we could go out again without the constant worry, and our home finally felt peaceful. It’s not perfect, but it’s manageable now, and that’s made a massive difference to all our lives.”
Melanie Williams, Parent
Check Practitioner Capacity
Use our online capacity checker tool to easily see if we have a behaviour support practitioner with open capacity in your area.
Industry leaders in behaviour change
We leverage the most advanced, evidence-based approaches available world-wide, including:
Collaborative & Proactive Solutions
“Challenging behaviour occurs when the demands placed on a person outstrip their capacity to respond adaptively.”
Dr. Ross W. Greene (PhD) - Clinical Psychologist, author of The Explosive Child
Functional Behaviour Assessment
“Problem behaviour is best understood in terms of the function it serves for the individual.”
Dr. Brian Iwata (PhD) - Founder of functional analysis in behaviour science
Positive Behaviour Support
“The reduction of problem behaviour should occur as a by-product of building a meaningful life.”
Dr. Edward G. Carr (PhD) - Pioneer of PBS, Professor of Psychology
Trauma-Informed Practice
“Behaviour is often the expression of trauma that has not yet found words.”
Dr. Bessel van der Kolk (MD) - Psychiatrist, author of The Body Keeps the Score
Skills-Based Treatment
“Problem behaviour is predictable and preventable when we teach the skills that make it unnecessary.”
Dr. Edward G. Carr (PhD) - Professor of Psychology
Acceptance & Commitment Therapy
“The goal is not to eliminate difficult feelings, but to live a meaningful life in their presence.”
Dr. Steven C. Hayes (PhD) - Founder of ACT, Professor of Psychology
This Should Not Be Considered Normal
Every day managing behaviours. Transitions that derail everything. Outings that feel impossible. A home that’s anything but calm.
It’s draining. For parents. For support teams. For anyone carrying the load and trying to hold it together.
And for the participant, it’s just as hard.
Without clear strategies or the right supports, behaviour becomes a way to cope. A way to communicate. A way to survive in a world that feels overwhelming.
Whether you’re at crisis point or just beginning to notice that you need expert help…
You want calm. Clarity. Consistency. Real change.
That’s exactly why we work best with:
Parents who won’t accept “this is just how it is now.”
Support Coordinators who need a behaviour service they can trust to consistently help.
NDIS Providers who need high quality training, clear plans, practical strategies and fast implementation.
No chasing. No second-guessing. Just outcomes that make your life easier.
What we deliver:
Understanding what’s really happening beneath the behaviour.
Strategies that actually work in real life.
Consistent, reliable support from day one.
A home and team that feel steady again.
And then things start to shift:
Trips out of the home without meltdowns.
Transitions between activities that just happen.
A household that feels calm again.
A participant learning new skills instead of relying on behaviours.
Support teams feeling confident, not overwhelmed.
Not perfect.
Just calmer. Easier. Manageable.
And often, sooner than you expect.
“PBSG are one of the few I refer to with total confidence.”
“As a Support Coordinator, I’ve seen first hand the impact of behaviours of concern on my participants. In one instance, PBSG worked with a participant who had been housebound for over a year due to severe anxiety and behavioral triggers. Within 2 months the participant had accessed a local community hub for the first time in 1 and a half years.”
Natasha Martin, Support Coordinator
Make a Referral
Make a referral and we’ll be in touch soon to follow up. We also have an interactive map tool to check our up-to-date practitioner capacity for any suburb within Australia.
Frequently Asked Questions
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Getting started is simple. Just fill out our online referral form or contact our intake team. We’ll guide you through the process and match you with a suitable practitioner based on your needs and location.
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Yes. We are fully registered under the NDIS to deliver both Core and Specialist Behaviour Support services. This means we can work with participants whose plans are agency-managed, plan-managed, or self-managed.
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Our practitioners work with individuals, families, and support networks to understand the reasons behind behaviours of concern and develop a personalised Behaviour Support Plan. This plan focuses on prevention, skill-building, and long-term wellbeing.
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Yes. We prioritise face-to-face sessions with the participant whenever possible, though we also work with families, carers, educators, and support workers to ensure strategies are implemented consistently.
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We work with individuals of all ages, from early childhood through to adults and older adults. Our strategies are tailored to the person’s developmental stage and goals.
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The earlier, the better. Children as young as two can benefit from PBS strategies that help build communication, reduce frustration, and support emotional development.
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We support individuals with a wide range of goals, including:
Aggression or self-injury
Outbursts, meltdowns, or flopping
School refusal or absconding
Communication difficulties
Smearing and PICA
Routines and transitions
Social or emotional skill development
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We come to you. Sessions can take place in the home, school, workplace, or community - wherever the behaviour typically occurs. Telehealth is also available when appropriate.
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Yes. We collaborate with educators and school staff to support student behaviour, learning, and inclusion. We can also assist with behaviour plans for Individual Education Plans (IEPs).
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Absolutely. Training and coaching for support teams are a key part of implementing a successful Behaviour Support Plan. We can deliver informal coaching or structured training sessions.
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Our sessions are designed to be engaging, respectful, and strengths-based. We adapt our approach to suit participants’ preferences and abilities.
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No! We never use or recommend any form of punishment, threats, or withholding access as a behaviour strategy. Our approach is based on positive reinforcement, dignity, and human rights. We follow the NDIS Behaviour Support Capability Framework.
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Our Behaviour Support Practitioners come from backgrounds in psychology, social work, occupational therapy, education, and applied behaviour analysis. All practitioners meet the NDIS Commission’s requirements and receive ongoing training and supervision.
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Wait times can vary depending on your location and referral needs. However, we aim to match you with a practitioner as quickly as possible and will keep you updated along the way.
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We understand that relationships matter. If you're not connecting with your assigned practitioner, we’ll work with you to find someone better suited to your needs and communication style.
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Yes, private clients are welcome. Please contact us to discuss service fees and availability.
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Our services can be accessed through:
Improved Relationships (for Specialist Behaviour Support)
Capacity Building: Improved Daily Living
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Yes. We can provide supporting reports, letters, and evidence to assist with plan reassessments, increased funding requests, or submissions to the NDIS Commission.