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What is Positive Behaviour Support?

Positive Behaviour Support is an individualised, respectful, and practical approach to understanding and addressing behaviours of concern. Instead of trying to "fix" a person, PBS looks at the why behind behaviours — helping people meet their needs in safer, more positive ways.

PBS is built on human rights, dignity, and collaboration. It’s recognised under the NDIS as a best-practice approach for supporting people with disability.

How we Work

We start by getting to know a person — their strengths, needs, and goals. Our Behaviour Support Practitioners then complete a functional behaviour assessment and create a tailored Behaviour Support Plan that includes:

  • Preventative strategies that reduce triggers

  • Skill-building to replace behaviours of concern

  • Positive reinforcement to encourage growth

  • Environmental changes to support success

  • Team collaboration to make it all sustainable

We work closely with participants, families, schools, therapists, and support workers to ensure everyone is on the same page.

Who Can Benefit?

Positive Behaviour Support is helpful for:

  • Individuals of all ages with autism, intellectual disability, or developmental delay

  • People experiencing behaviours of concern such as aggression, self-injury, withdrawal, or refusal

  • Those with mental health conditions or dual diagnoses seeking support with emotional regulation

  • Families, carers, and support workers needing practical, respectful strategies

  • People with acquired brain injury (ABI) adjusting to changes in behaviour or communication

  • Individuals with limited or non-verbal communication who express needs through behaviour

  • Older adults navigating behavioural changes linked to dementia or cognitive decline

  • Everyone!

If someone is feeling stuck, misunderstood, or overwhelmed, PBS can help build a path forward.

Core Values That Guide Us

  • Person-Centred: Your voice and choices come first.

  • Strength-Based: We focus on what’s working and build from there.

  • Collaborative: We work with the whole support network.

  • Least Restrictive: We aim to reduce or eliminate any restrictive practices.

  • Evidence-Based: Our plans are grounded in science and updated as needed.

Reducing Restrictive Practices

Under NDIS guidelines, restrictive practices must only be used when absolutely necessary, and only with proper safeguards. Our role is to minimise or remove these practices over time by replacing them with safe, effective alternatives that respect the person's rights and autonomy.

Why It Matters

PBS isn’t just about reducing behaviours. It’s about improving lives. Benefits include:

  • Increased emotional regulation and independence

  • Better communication skills

  • Stronger relationships with family and peers

  • Safer, more predictable environments

  • Greater access to community, school, and work opportunities

Our Process

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  1. Referral & Initial Contact
    We’ll meet with you to understand your needs, goals, and supports.

  2. Assessment
    A Functional Behaviour Assessment helps us understand the purpose of the behaviour.

  3. Behaviour Support Planning
    We create a detailed plan, personalised to your situation, and share it with your team.

  4. Implementation & Training
    We support participants, staff and families to apply the strategies consistently and confidently.

  5. Monitoring & Review
    Behaviour support is ongoing. We review, update, and refine plans as things change.

Why Choose Us?

✔ Experienced, Compassionate Practitioners

Our team brings together a diverse mix of backgrounds, including psychology, education, social work, and applied behaviour analysis. We’re not just qualified, we’re passionate, dedicated, and experienced in supporting people with a wide range of needs and goals.

✔ Person-Centred and Strength-Based

We don’t believe in one-size-fits-all plans. Everything we do is tailored to the individual's values, preferences, strengths, and vision for the future. Our focus is on what’s possible, not what’s “wrong.”

✔ We Build Trusting, Respectful Relationships

You’re not just a number to us. We take the time to build genuine connections with participants and their families. We listen, we adapt, and we prioritise your comfort, safety, and dignity at every stage.

✔ We Work With the Whole Support Network

Effective behaviour support doesn’t happen in isolation. That’s why we involve parents, support workers, teachers, therapists, and coordinators. We provide coaching, training, and collaborative planning to help everyone stay aligned and empowered.

✔ Focused on Long-Term Change

Our goal is not just to reduce behaviours of concern, but to help individuals learn new skills, experience success, and build a life they’re proud of. We focus on sustainable change, not quick fixes.

✔ Transparent and Responsive

We communicate openly and clearly. If your needs change, we adapt. If something isn’t working, we review. Our team is responsive, approachable, and genuinely committed to supporting you.

✔ Flexible Delivery

We offer sessions in homes, schools, community settings, or via telehealth, whatever works best for the individual and their environment. We aim to make services as accessible and stress-free as possible.

Ready to Take the Next Step?

 Frequently Asked Questions

  • Getting started is simple. Just fill out our online referral form or contact our intake team. We’ll guide you through the process and match you with a suitable practitioner based on your needs and location.

  • Yes. We are fully registered under the NDIS to deliver both Core and Specialist Behaviour Support services. This means we can work with participants whose plans are agency-managed, plan-managed, or self-managed.

  • Our practitioners work with individuals, families, and support networks to understand the reasons behind behaviours of concern and develop a personalised Behaviour Support Plan. This plan focuses on prevention, skill-building, and long-term wellbeing.

  • Yes. We prioritise face-to-face sessions with the participant whenever possible, though we also work with families, carers, educators, and support workers to ensure strategies are implemented consistently.

  • We work with individuals of all ages, from early childhood through to adults and older adults. Our strategies are tailored to the person’s developmental stage and goals.

  • The earlier, the better. Children as young as two can benefit from PBS strategies that help build communication, reduce frustration, and support emotional development.

  • We support individuals with a wide range of goals, including:

    • Aggression or self-injury

    • Outbursts, meltdowns, or flopping

    • School refusal or absconding

    • Communication difficulties

    • Smearing and PICA

    • Routines and transitions

    • Social or emotional skill development

  • We come to you. Sessions can take place in the home, school, workplace, or community - wherever the behaviour typically occurs. Telehealth is also available when appropriate.

  • Yes. We collaborate with educators and school staff to support student behaviour, learning, and inclusion. We can also assist with behaviour plans for Individual Education Plans (IEPs).

  • Absolutely. Training and coaching for support teams are a key part of implementing a successful Behaviour Support Plan. We can deliver informal coaching or structured training sessions.

  • Our sessions are designed to be engaging, respectful, and strengths-based. We adapt our approach to suit participants’ preferences and abilities.

  • No! We never use or recommend any form of punishment, threats, or withholding access as a behaviour strategy. Our approach is based on positive reinforcement, dignity, and human rights. We follow the NDIS Behaviour Support Capability Framework.

  • Our Behaviour Support Practitioners come from backgrounds in psychology, social work, occupational therapy, education, and applied behaviour analysis. All practitioners meet the NDIS Commission’s requirements and receive ongoing training and supervision.

  • Wait times can vary depending on your location and referral needs. However, we aim to match you with a practitioner as quickly as possible and will keep you updated along the way.

  • We understand that relationships matter. If you're not connecting with your assigned practitioner, we’ll work with you to find someone better suited to your needs and communication style.

  • Yes, private clients are welcome. Please contact us to discuss service fees and availability.

  • Our services can be accessed through:

    • Improved Relationships (for Specialist Behaviour Support)

    • Capacity Building: Improved Daily Living

  • Yes. We can provide supporting reports, letters, and evidence to assist with plan reassessments, increased funding requests, or submissions to the NDIS Commission.

  • To authorise us as your service provider under the PACE system, follow these steps:

    1. Call the NDIS on 1800 800 110 and let them know you’d like to endorse The Positive Behaviour Support Group (PBSG) as your Behaviour Support provider.

    2. Although you may know us as PBSG, the NDIS may require our official company details listed below:

    Our details for endorsement:

    • Company Name: MB Positive Behaviour Support PTY LTD

    • Trading Name: The Positive Behaviour Support Group

    • NDIS Registration Number: 4053368702

    • ABN: 57684771257

    When speaking with the NDIS, please be sure to mention:

    • You are endorsing PBSG for Behaviour Support.

    • The endorsement should align with the start date of your new plan.

    If you’re unsure or prefer assistance, you can ask the NDIS representative to contact us directly to finalise the endorsement process on your behalf.

Still have questions?

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