Behaviour Support Services in Melbourne, VIC
Navigating the challenges that can arise with behaviours of concern requires a compassionate, skilled, and local approach. For individuals and families across Melbourne, finding the right support is critical to ensuring safety, improving quality of life, and building meaningful connections. At The Positive Behaviour Support Group (PBSG) , we are dedicated to providing evidence-based, person-centred care to children, adolescents, and adults with disability throughout Melbourne and wider Victoria.
As an NDIS registered provider, our mission is to understand the root causes of behaviours, empowering individuals and their support networks with practical strategies that foster independence and reduce the need for restrictive practices.
NDIS Positive Behaviour Support in Melbourne
Behaviours of concern, such as aggression, self-injury, withdrawal, or property destruction, are often a complex form of communication. They can indicate unmet needs, sensory overload, communication difficulties, or environmental stressors. NDIS Positive Behaviour Support (PBS) is a therapeutic, evidence-based approach aimed at understanding these messages and teaching individuals safer, more constructive skills to get their needs met.
For Melbourne residents with NDIS funding, accessing quality PBS is key to breaking down barriers that prevent full participation in community life. Our services fall under the 'Improved Relationships' category of your NDIS plan, focusing on:
Enhancing Quality of Life: By reducing the frequency and intensity of behaviours of concern, individuals can access their community, build relationships, and engage in activities they enjoy.
Building Essential Skills: We focus on developing communication, emotional regulation, and daily living skills to increase autonomy.
Reducing Restrictive Practices: We are committed to the reduction and elimination of restrictive practices, ensuring all interventions are respectful and uphold the individual's rights.
What Does a Behaviour Support Practitioner Do?
A qualified Behaviour Support Practitioner in Melbourne acts as a detective, a strategist, and a coach all in one. We don't just look at the behaviour itself; we look at the whole person and their environment. Our process is thorough and collaborative.
Comprehensive Assessment: We begin by getting to know the participant. This involves speaking with family members, support workers, and therapists, as well as observing the individual in their everyday environments. Whether that’s at home in suburbs like Footscray, at school in Ringwood, or in a supported independent living (SIL) arrangement in Cheltenham. We conduct a Functional Behaviour Assessment (FBA) to identify the triggers, purposes, and maintaining factors of the behaviour.
Collaborative Goal Setting: We work with you and your support team to set meaningful, functional goals that are important to you, not just clinical targets on a form.
Plan Development and Implementation: We develop a bespoke NDIS Behaviour Support Plan that outlines proactive and reactive strategies for everyone in the individual's life to follow.
Capacity Building: A core part of our role is to train and empower the people around the participant—families, carers, and educators—giving them the confidence and tools to implement strategies consistently.
Monitoring and Review: Life changes, and support should too. We continuously monitor progress, collect data, and review the plan to ensure it remains effective and relevant.
Who We Support
The Positive Behaviour Support Group provides services across the lifespan. We support individuals who may be experiencing behaviours of concern related to:
Autism Spectrum Disorder (ASD)
Intellectual Disabilities
Psychosocial Disabilities (Mental Health Conditions)
Developmental Delays
Acquired Brain Injuries (ABI)
Physical Disabilities
Many others…
We support participants regardless of where they are on their journey, from those living with family in the community to those in shared living arrangements or short-term accommodation (STA). We understand that families are under significant pressure, and we are here to provide the expert guidance needed to create calm and stability at home.
Our Approach to Behaviour Support
At PBSG, we believe there is no "one-size-fits-all" solution. Our approach is built on a foundation of respect, evidence, and genuine care.
Person-Centred and Family-Focused: You are the expert on your life. We listen to your story, respect your values, and ensure your voice - and the voice of your family - is central to every decision.
Trauma-Informed Care: We recognise that many individuals have experienced trauma, which can significantly impact behaviour. Our practitioners are trained to be sensitive to these experiences, ensuring our strategies promote safety and trust rather than re-traumatisation.
Grounded in Applied Behaviour Analysis (ABA): We utilise the science of ABA to understand how behaviour works in real-world situations. This allows us to design effective, data-driven interventions that teach meaningful skills.
Holistic and Collaborative: Behaviour doesn't happen in a vacuum. We consider the physical, sensory, and environmental factors that influence an individual, working alongside OTs, speech pathologists, and other professionals to ensure a unified approach.
Working with Families and Support Coordinators
Sustainable change happens when everyone is on the same page. We pride ourselves on our collaborative spirit.
For Families: We know that witnessing a loved one struggle with behaviours of concern can be distressing and isolating. We are here to walk alongside you, offering not just strategies, but also understanding and hope. We provide coaching to help you feel confident in supporting your loved one, strengthening your relationship in the process.
For Support Coordinators: We are your trusted clinical partner in Melbourne. You can rely on us to provide timely, high-quality assessments, comprehensive documentation, and clear communication. We work diligently to implement the strategies outlined in the participant's plan, reducing pressure on support staff and providing you with the clinical oversight required for complex cases.
Why Choose PBSG in Melbourne
✔ Experienced, Compassionate Practitioners
Our team brings together a diverse mix of backgrounds, including psychology, education, social work, and applied behaviour analysis. We’re not just qualified, we’re passionate, dedicated, and experienced in supporting people with a wide range of needs and goals.
✔ Person-Centred and Strength-Based
We don’t believe in one-size-fits-all plans. Everything we do is tailored to the individual's values, preferences, strengths, and vision for the future. Our focus is on what’s possible, not what’s “wrong.”
✔ We Build Trusting, Respectful Relationships
You’re not just a number to us. We take the time to build genuine connections with participants and their families. We listen, we adapt, and we prioritise your comfort, safety, and dignity at every stage.
✔ We Work With the Whole Support Network
Effective behaviour support doesn’t happen in isolation. That’s why we involve parents, support workers, teachers, therapists, and coordinators. We provide coaching, training, and collaborative planning to help everyone stay aligned and empowered.
✔ Focused on Long-Term Change
Our goal is not just to reduce behaviours of concern, but to help individuals learn new skills, experience success, and build a life they’re proud of. We focus on sustainable change, not quick fixes.
✔ Transparent and Responsive
We communicate openly and clearly. If your needs change, we adapt. If something isn’t working, we review. Our team is responsive, approachable, and genuinely committed to supporting you.
✔ Flexible Delivery
We offer sessions in homes, schools, community settings, or via telehealth, whatever works best for the individual and their environment. We aim to make services as accessible and stress-free as possible.
Ready to Start?
Frequently Asked Questions
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Getting started is simple. Just fill out our online referral form or contact our intake team. We’ll guide you through the process and match you with a suitable practitioner based on your needs and location.
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Yes. We are fully registered under the NDIS to deliver both Core and Specialist Behaviour Support services. This means we can work with participants whose plans are agency-managed, plan-managed, or self-managed.
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Our practitioners work with individuals, families, and support networks to understand the reasons behind behaviours of concern and develop a personalised Behaviour Support Plan. This plan focuses on prevention, skill-building, and long-term wellbeing.
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Yes. We prioritise face-to-face sessions with the participant whenever possible, though we also work with families, carers, educators, and support workers to ensure strategies are implemented consistently.
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We work with individuals of all ages, from early childhood through to adults and older adults. Our strategies are tailored to the person’s developmental stage and goals.
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The earlier, the better. Children as young as two can benefit from PBS strategies that help build communication, reduce frustration, and support emotional development.
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We support individuals with a wide range of goals, including:
Aggression or self-injury
Outbursts, meltdowns, or flopping
School refusal or absconding
Communication difficulties
Smearing and PICA
Routines and transitions
Social or emotional skill development
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We come to you. Sessions can take place in the home, school, workplace, or community - wherever the behaviour typically occurs. Telehealth is also available when appropriate.
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Yes. We collaborate with educators and school staff to support student behaviour, learning, and inclusion. We can also assist with behaviour plans for Individual Education Plans (IEPs).
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Absolutely. Training and coaching for support teams are a key part of implementing a successful Behaviour Support Plan. We can deliver informal coaching or structured training sessions.
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Our sessions are designed to be engaging, respectful, and strengths-based. We adapt our approach to suit participants’ preferences and abilities.
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No! We never use or recommend any form of punishment, threats, or withholding access as a behaviour strategy. Our approach is based on positive reinforcement, dignity, and human rights. We follow the NDIS Behaviour Support Capability Framework.
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Our Behaviour Support Practitioners come from backgrounds in psychology, social work, occupational therapy, education, and applied behaviour analysis. All practitioners meet the NDIS Commission’s requirements and receive ongoing training and supervision.
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Wait times can vary depending on your location and referral needs. However, we aim to match you with a practitioner as quickly as possible and will keep you updated along the way.
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We understand that relationships matter. If you're not connecting with your assigned practitioner, we’ll work with you to find someone better suited to your needs and communication style.
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Yes, private clients are welcome. Please contact us to discuss service fees and availability.
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Our services can be accessed through:
Improved Relationships (for Specialist Behaviour Support)
Capacity Building: Improved Daily Living
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Yes. We can provide supporting reports, letters, and evidence to assist with plan reassessments, increased funding requests, or submissions to the NDIS Commission.
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To authorise us as your service provider under the PACE system, follow these steps:
Call the NDIS on 1800 800 110 and let them know you’d like to endorse The Positive Behaviour Support Group (PBSG) as your Behaviour Support provider.
Although you may know us as PBSG, the NDIS may require our official company details listed below:
Our details for endorsement:
Company Name: MB Positive Behaviour Support PTY LTD
Trading Name: The Positive Behaviour Support Group
NDIS Registration Number: 4053368702
ABN: 57684771257
When speaking with the NDIS, please be sure to mention:
You are endorsing PBSG for Behaviour Support.
The endorsement should align with the start date of your new plan.
If you’re unsure or prefer assistance, you can ask the NDIS representative to contact us directly to finalise the endorsement process on your behalf.