From the moment you join PBSG, we’re committed to helping you build a caseload that feels right for you. We make every effort to provide referrals as soon as possible, but we’re also intentional about ensuring that the participants you support are people you feel aligned with. Our goal is for you to feel comfortable, safe, and genuinely energised by the work you do, not just busy for the sake of it.

Referrals don’t always arrive in a neat, predictable stream. This is simply the reality of the work and we want to be upfront about it. Honesty matters to us. Sometimes you may receive several referrals at once, and other times things may move a little slower. Any organisation that promises a perfectly steady flow every week may not be telling you the whole story. At PBSG, we’d rather be transparent so you can make truly informed choices about your career.

It’s also worth noting that behaviour support is often a “front-heavy” service. New participants who don’t have an active behaviour support plan may involve 20+ hours upfront across assessment, plan writing, training, and initial intervention, before naturally transitioning into steadier fortnightly or monthly supports. Because of this, we aim to pace referrals so that you’re not suddenly overwhelmed with a wave of new participants all requiring high-intensity input at the same time.

On average, it may take around 4–12 weeks to build a full caseload. We’re upfront that this period can feel like the hardest part of the transition. It’s natural to feel uncertain as you step away from the model of traditional employment. But once you make the leap and begin to experience the financial freedom of higher pay, the flexibility of being your own boss, and the relief of no more KPIs or micromanagement, the feedback we hear time and time again is the same: “I’d never go back.”

Most importantly, we want to make sure you reach your desired caseload capacity in a way that feels right for you. If a participant isn’t a good match, we will support you in handing over to a better matched practitioner We want both participants and practitioners to feel safe, comfortable and well matched. We maintain communication with you about when you’re seeking more participants or when you are at capacity. We’re here to support you in shaping a caseload that feels sustainable, fulfilling, and aligned with your goals.

Under Australian law, you’ll need to register for GST (Goods and Services Tax) if your business turnover is more than $75,000 per year. This threshold applies whether you’re operating under an ABN or an ACN. 

At PBSG, we want to make sure GST is never a financial burden. Once you are registered, we pay you an additional 10% on top of your hourly rate to cover the GST cost. You then remit this directly to the ATO in your Business Activity Statement (BAS). 

Yes, there are a few overheads you’ll need to factor in as a contractor. The good news is that these costs are very low compared to your increased earnings, and most are tax-deductible. 

Additional expenses include: 

Professional indemnity and public liability insurance – around $300 per year (tax deductible). This is essential for protecting yourself as a practitioner. 

Accounting fees – if you choose to use an accountant (which we recommend), there will be a cost. A good accountant will more than pay for themselves by maximising deductions and helping you plan tax effectively. 

In practice, most contractors find that these overheads are minimal compared to the significant jump in hourly rate, and with the right accountant, much of it can be claimed back at tax time.

We process participant invoicing weekly. Each month, we generate an invoice for you automatically and pay you monthly for all your billed work.